Notifications

i-Vertix ITAM has a notification feature that allows it to send messages following an event in the application, to users via email, browser notifications, and other methods (expandable by plugins).

i-Vertix ITAM comes with notification definitions pre-defined and they can be used out of the box right away after enabling notifications.

To do this, you must activate the Enable followup option then Enable followup via email or Browser followups from browser to display the settings menu:

📄️ Notification Templates

A template is a global object of i-Vertix ITAM that defines the information

📄️ Template Example

In this example, we will create a template for ticket mail

📄️ Notification Definitions

A notification definition in i-Vertix ITAM is composed of:

📄️ Email Follow Ups Configuration

For i-Vertix ITAM to be able to send notification via email, an email server

📄️ Alarm Options

At the entity level, you can configure the alarm options

info

Notifications work as follows (e.g.: ticket creation notified by email):

1. The ticket is created in i-Vertix ITAM.
2. i-Vertix ITAM looks for notifications of the "**ticket creation**" event in the ticket entity (otherwise in the parent entities).
3. i-Vertix ITAM builds the list of recipients according to the settings.
4. For each recipient, i-Vertix ITAM generates the mail in the language of the user if the translation exists, otherwise it is the "**Default translation**".
5. The emails are placed in Administration > Notification queue waiting to be sent by the automatic task queuednotification.

warning

When new notifications are added to i-Vertix ITAM through an update, they are enabled by default.